Ronald Did Not Get Fired
In about one minute on a Friday, Armand destroyed a fragile family which was trying to make a go of it.
Most of the crews Armand sent out could fix a few common problems. As advanced training, Armand had told them: “If you don’t know what to do, tell them that it is too serious to fix on site, and bring the unit back to the shop”.
Ronald worked in the back, fixing air conditioners. I was Armand’s office manager, meaning that I got paid a dollar above minimum wage, and kept track of invoices. Armand loved oppressively hot, stifling July days when New York became unbearable. It brought in business.