I have not yet met Steve Gordon, the new CEO of Brattleboro Memorial Hospital, but after I wrote to him about a problem I had experienced at a BMH physician’s practice, the problem got resolved.
This was refreshing. It was the first time since the Reformer ran my Oct. 5, 2007 op-ed, “Hospital’s complaint process needs reform,” that I felt a glimmer of hope. In that piece, I had written:
“Patients are naturally vulnerable, and rely on the hospital staff and administration for kindness and protection. To prevent lapses, there must be a trustworthy complaint procedure.”
[Here is the link to the rest of this article]
http://www.reformer.com/Opinion/ci_25581739/Change-in-the-air-at-BMH
