I just had the quintessential bad experience trying to return a rug to Macy’s; hard to reach customer service, no call backs, endless e-mails, and then being told the rug was not returnable because the 30 day period had expired (due to Macy’s own unavailability and failure to respond).
Because our struggling little hamlet is not without her own public relations and customer service issues, I am sharing this info with the hope that it will hit a mark and make a difference for the better.
