Fairpoint’s high-speed interent service seems to be offline for Vermont and New Hampshiire.
As we rely on it (I’m away from the world HQ at the moment), updates to the site and answers to emails will be minmal, if at all, until they sort things out.
I wonder where Fairpoint could find a bunch of talented, knowledgeable technicians to help them bring this back online more quickly? Hmmm…
back
We seem to be back.
Multiple hours in internet time seems like decades. It is rare for an outage to be this long (at least in our experience).
My internet was out for a
My internet was out for a little over 9 hours -which seems pretty unacceptable considering that we weren’t in the midst of a major storm. When I finally reached a human at Fairpoint – wondering if there might be any updates of when the problem might be fixed I was told:
“Well, there are outages in Vermont and N H still.” Yes. I knew that. That’s actually why I was calling.
But, you’re right – it was a little shocking to me how disconcerting it was to be without the ability to click on cute kitty videos for so many hours.
It's all relative—just had a 3 WEEK Fairpoint internet outage
While we also enjoyed no internet yesterday from Fairpoint like everyone else, the 128 folks unfortunate to be connected via one node in Marlboro had no internet for THREE WEEKS starting Nov 17.
Daily calls to Fairpoint “technical support” provided zero information, as the people who answered never had ANY information as to when service would be restored. After two weeks, Fairpoint closed ALL the open problem tickets without fixing the problem.
The outage caused many of us massive disruption in our professional lives.
Unlike phone and electrical service, the Vermont Public Service Department/Public Service Board has NO jurisdiction over internet service; it’s a Federal matter. So Fairpoint can go on refusing to talk to striking workers, replace them with people who don’t know what they’re doing, and, when they are the only game in town for internet access, ignore the serious effect on customers like us who have no alternative.
That’s what happens when you have unregulated monopolies. That’s why we need Title II regulation and/or open access policies for internet in this country, something the incumbent providers are fighting with tooth, nail, and lobbyists.